Privacy Policy
Effective date: March 8, 2026
1. Introduction
BookkeeperCollect ("we," "our," or "us") operates the bookkeepercollect.com website and application (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
Account information
When you create an account, we collect your name, email address, and company name. If you sign in with Google, we receive your name, email, and profile picture from Google.
Client information
You may store client names, email addresses, company names, and phone numbers to manage document requests.
Uploaded files
Files uploaded by your clients through the portal are stored securely in our cloud infrastructure. We do not access, review, or share the contents of uploaded files.
Usage data
We automatically collect certain information when you use the Service, including your IP address, browser type, operating system, referring URLs, and pages visited. This data helps us improve the Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Send document request emails and reminders on your behalf
- Process payments and manage your subscription
- Send you transactional emails (account confirmations, password resets)
- Respond to your comments, questions, and support requests
- Monitor and analyze usage to improve the Service
4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers: We use third-party services (Supabase for database and authentication, Resend for email, Stripe for payments, Vercel for hosting) that process data on our behalf.
- Legal requirements: We may disclose information if required by law, regulation, or legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Storage and Security
Your data is stored on servers located in the United States, managed by Supabase (PostgreSQL database) and Supabase Storage (file uploads). All data is encrypted in transit using TLS and at rest using AES-256 encryption. File uploads use signed URLs that expire after a short time period.
6. Data Retention
We retain your account information for as long as your account is active. If you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes. Uploaded files are deleted when you delete the associated document request or your account.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Export your data in a portable format
- Opt out of marketing communications
To exercise any of these rights, contact us at [email protected].
8. Cookies
We use essential cookies to maintain your authentication session and remember your preferences. We do not use advertising or tracking cookies. Our third-party service providers (Stripe, Vercel) may set their own cookies as described in their respective privacy policies.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected].